![]() ![]() I won't resubscribe and at this point so soured by the experience I really think I'm just going to quit completely. I do hope if any of you are frozen, you cancel your subs immediately because apparently they'll just charge you indefinitely if not. I'm angry and I don't know if I can ever play Subeta the same way again. Dill, the admin speaking with me, was rude about MY money (I'm not denying, I was an absolute bitch - if you're going to "steal" from me, I'll make you miserable idgaf) and tried to say I would be committing fraud (by getting money back for a service I could not access at any point - again, I was frozen before they charged my sub! Four days before!) if I chargebacked to again, get MY money that they essentially were stealing from me at that time. I don't think I can ever give them money again after this abysmal experience. They cannot send the proof of us all because it is literally blocked and their accounts are all scheduled for clearing. The final issue is that once they made the decision for Stacie, Geode, Misty, me, etc and decided to keep their accounts frozen even though they weren't the same people, there was no way for them to contact support. So yet again, here, I am extremely disappointed in the way it was handled. I was eventually unfrozen and regained access to some of the benefits of the subscription, but that isn't even the point. They then refused to refund that $15 (yes I loved Subeta that much, I was Goddess tier) while also refusing to unfreeze me. How do you charge a frozen account? That should NOT be a thing. ![]() They also charged me for my subscription while I was frozen, which I think is beyond scammy. I don't understand why they could wait over a week to make a decision and unfreeze me, making me lose out on the last items of the Melody event and my Bathhouse streak (which at the time wasn't that high but still), but could not wait a little longer for us to gather a few people that didn't live in the same city anymore to take a photo for them. This already tarnished my view of the site. Which some of them didn't even play anymore, so it's not like those accounts were actively being used to cheat or hoard pets (Stacie acquired quite a lot of pet slots and even has given me a pet or two to make room). Stacie has siblings, roommates, and friends that play Subeta and have gotten on or started their accounts at her house, and we were trying to get us all together to take a picture when Support made the determination that Stacie had multiple accounts due to her roommates and friends on her IP. Upon their joining, we were all frozen for multiple accounts as I had used Subeta while at Stacie's house, and since Geode didn't have internet, obviously he was using hers as well. My friend Stacie (their username) and I (KTRoo) were both recently frozen because Stacie had invited our friend Geode to join the site. ![]()
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